Quick answers about personalizing, ordering and shipping your Signology labels and stickers.
Personalization & custom work
How do I personalize an item?
Choose your design, size and quantity on the product page, then enter your details in the personalization box. Please type names, addresses and dates exactly as you want them printed, and double-check the spelling before you order.
Can I request a custom design or modification?
Yes. Email your idea, preferred colors, wording and any reference images to info@signology.net. We'll let you know what's possible before you order.
How do I send my logo?
Order your size and quantity on the Custom Logo Stickers page, then email your logo to info@signology.net with your order number after checkout. PNG, SVG, PDF, JPG or HEIC files work best. Use the notes box on the product page for colors or wording.
Do you offer bulk or wholesale orders?
Yes, bulk and wholesale orders are available on request. Email info@signology.net with the product, size and estimated quantity you need, and we'll get back to you with a quote.
Products & ordering
How do I choose the right size or material?
Each product page lists the available sizes, quantities and details for that item. If you're unsure, email us before ordering and tell us how you plan to use it. We're happy to help.
Are all products personalized?
No. Personalized products have a personalization box on the product page where you enter your details. Products without one are sold as shown unless the description says otherwise.
Can I change or cancel an order?
Need to change or cancel? Email info@signology.net right away with your order number. Because each item is custom made to order, changes or cancellations can't be guaranteed once printing has started.
Shipping & support
When will my order ship?
Orders are printed and packed within 24 hours of ordering and shipped the following business day. Shipping methods and rates are shown at checkout.
What if tracking says delivered but I can't find the package?
First check your mailbox, with household members and neighbors, and around any safe delivery spots. Carriers sometimes mark a package as delivered too soon, and most of the time it shows up a day or two later. If it still hasn't arrived, email us with your order number.
What is your return policy?
Because each label is custom made to order, all sales are final and we do not offer refunds or returns. Please double-check the details in the personalization box before you order. We also can't offer refunds for packages that arrive late due to USPS delays, so please order ahead of time. If there is a problem with your order, email info@signology.net with your order number.
Still have a question? Email info@signology.net or use our contact page.