Refund policy

Last updated: October 27, 2026

Personalized and custom orders are final sale

Every Signology product is made to order. Any item that includes customization of any kind, such as names, addresses, dates, wording, colors, styles, sizes, logos or artwork you provide, is printed specifically for you and cannot be resold. For that reason, personalized and custom orders are not eligible for return, exchange or refund, including for change of mind, duplicate orders, or spelling and address errors in the details you submitted.

Please double-check your personalization text, spelling, style and quantity before placing your order. We print exactly what you enter.

Cancellations and changes

Because production starts quickly, we can only cancel or change an order before it goes to print. Email info@signology.net with your order number as soon as possible. Once an order has been printed, it cannot be cancelled or changed.

Our mistake, damage or defects

If your order arrives damaged, is misprinted, is missing items or does not match the details you entered, we will make it right. Contact us within 14 days of delivery at info@signology.net with your order number and a photo of the issue. We will reprint and reship the affected items at no cost or, where a reprint is not practical, issue a refund to your original payment method.

Lost or delayed packages

All orders ship with USPS tracking. If tracking shows no movement for 7 business days, email us and we will work with USPS and send a replacement where appropriate. Orders returned to us because of an incorrect address supplied at checkout can be reshipped; additional postage may apply.

Non-personalized items

Stock stickers and decals with no customization (for example, flag or statement stickers and the Student Driver decal) may be returned within 14 days of delivery if unused and in original condition. Contact us first for return instructions. Return shipping is the customer's responsibility unless the return is due to our error, and refunds are issued to the original payment method once the item is received.

Refund timing

Approved refunds are issued to your original payment method. Your bank or card issuer may take 5 to 10 business days to post the credit.

Questions

Email info@signology.net and we will reply within one business day. This policy does not limit any rights you may have under applicable consumer protection laws.